Frequently Asked

Questions

Need Help? We've got you covered!

How many laundry sheets should I use per load?

There are 30 FlowEarth Laundry Sheets per package, which provides up to 60 loads of laundry, depending on your laundry lifestyle. Feel free to use the diagram below. However, please know that you have complete control over how much you use for each load, and we encourage you to test it out and find the right amount for you.


What water temperature is best used with the laundry sheets?

Our laundry detergent sheets work effectively with either hot or cold water, so no worries, you can use either! 

Can I try FlowEarth Laundry Sheets for free?

While we don't provide free samples, we have an exciting alternative for you to experience our FlowEarth Laundry Sheets without any risk, thanks to our 100% satisfaction guarantee. We genuinely believe that you'll adore our products, and it's our commitment to customer satisfaction that drives us to offer this guarantee.

How do I use my FlowEarth Laundry Sheets?

Step 1: Take out the number of sheets you need for your laundry load. 

Step 2: Place the laundry sheet in your washing machine.

Step 3: Add clothes and wash!


Our sheets work well in all types of washing machines – top loaders, front loaders, and high efficiency (HE) machines. The important thing for our sheets to work best is how long they stay in the water. We suggest putting the sheet at the bottom of the machine and then placing the clothes on top. In our experience, this provides the sheets with enough time in contact with water to dissolve effectively. It's not wrong to put them on top of the clothes–we've just noticed the best results when they're at the bottom.

I can’t log in to my account. Can you help?

If you have purchased a subscription for FlowEarth Laundry Sheets, you can manage your subscription easily online.


Simply click here or visit our website and navigate to the account page.

Set up your account by entering the email address you used when placing your order and following the steps.


You will receive an email with a link to activate your account. If you don't receive this email, please check your spam/junk folder or promotions tab since it sometimes ends up there.


If you are in need of assistance, please email us at support@flowearth.co

Order, Subscription, & Shipping Questions

When will my order ship?

Your order will be processed and dispatched within 24 hours, excluding orders placed on weekends (Fridays, Saturdays, and Sundays) from our warehouse in California, USA. Please note that our shipping and delivery services only operate on weekdays.

What is your return/refund policy?

Our FlowEarth satisfaction guarantee is very straightforward. If you're not satisfied for any reason, just contact us, and depending on the situation, we'll either dispatch a replacement product or provide a refund for your order.

I'm a customer, but I haven't logged in before. What is my username and password?

No worries! All you need to do is use the "Create Account" option to set up your account.

Does the subscription come with a specific time commitment? How easy is it to cancel?

No need to commit to a specific time period. Subscribing ensures you get our Laundry Sheets at the best price. If you want to stop receiving FlowEarth Laundry Sheets, just go to the Subscriptions section. If it's your first time logging in, choose the "Create Account" option to set up your account. It's that simple!

Can I skip or delay my next subscription order?

Definitely! You have complete control over your subscription. With a Self Management account, you can modify anything you need, such as delivery dates and product variants. Adjust your upcoming shipment date or postpone your next order for a timeframe that suits your preference.


Our customer support team is available at any time to help you make those changes if you need assistance. Please email us at support@flowearth.co

Why would I want to opt for a subscription?

With a laundry sheet subscription, you get the convenience of affordable pricing at 20 cents per load, free carbon-neutral shipping, and the flexibility of a non-contractual and easy-to-cancel option.


You also unlock a 40% discount on our FlowEarth Laundry Sheets by enrolling in our convenient monthly delivery plan. Tailor your subscription to your preferences with options ranging from 1 to 4 months. Experience hassle-free auto-billing, ensuring you never run out of your favorite sheets. 


For your peace of mind, cancel or modify your subscription effortlessly using our user-friendly self-management tool on our website. With 24/7 support via email and social media, we're dedicated to ensuring your customer experience is consistently positive. Join the FlowEarth subscription for savings, flexibility, and exceptional service.


You can email us anytime at support@flowearth.co


When will I receive my order?

You can expect your order to arrive within approximately 2 to 5 business days after receiving the shipping email confirmation. We will also be sending you tracking information so you can keep an eye on it!

I can't complete the checkout process. What's going on?

We're sorry for any trouble. Some privacy plugins in your web browser might stop certain things from working, like the special code we use to keep your payment info safe. If you have one of these plugins, it could block our connection to the payment system and cause issues with processing your order. 

I made an error on my order. What do I do?

If you've made a mistake in the quantity, variant, or shipping address of your order, please contact us ASAP! Our warehouse team is very efficient and can sometimes fulfill your order within the next couple of hours after receiving your order.


Please feel free to reach out to us at support@flowearth.co for assistance!

How do I make changes to my subscription?

All you have to do is log in to your account and then click on "Edit". From there, you can choose "Product" to change the product, quantity, or frequency of shipments.


To change your credit card or billing info, simply click on "Billing Information". Then for changing your shipping address, you only have to click on "Addresses".


Our customer support team is available at any time to help you make those changes if you need assistance. Please email us at support@flowearth.co

Is it possible to change my variants or products in my subscription?

Of course! Your subscription self-management account allows you to change any variants or products in your subscription at any time.


You simply create your account or log in if you have already created your account, and choose "Edit" to make any changes


Our customer support team is available at any time to help you make those changes if you need assistance. Please email us at support@flowearth.co

Can I purchase the laundry sheets without a subscription?

Absolutely! You have the flexibility to buy our products without committing to a subscription whenever you like.


Still, with our subscription, our Laundry Sheets cost just 20 cents per load, making them as affordable or even more economical than traditional brands. Plus, enjoy complimentary carbon-neutral shipping. If you opt for the subscription, rest assured it's non-contractual and simple to cancel!

Product Questions

What are the ingredients of FlowEarth Laundry Sheets?

Our laundry detergent sheets are designed with a simple formula that delivers effective cleaning.


FlowEarth Laundry Sheets Fragrance Free variant is made from: 

Glycerol, Primary Alcohol Ethoxylate, Sodium Dodecyl Sulfate, Sodium Acetate Trihydrate, Protease, Polyvinyl Alcohol (100% water soluble), Deionized Water, and Starch.


FlowEarth Laundry Sheets Fresh Scent variant is made from: 

Glycerol, Primary Alcohol Ethoxylate, Sodium Dodecyl Sulfate, Sodium Acetate Trihydrate, Protease, Polyvinyl alcohol (100% water soluble), Deionized Water, Fragrance, and Starch.


We're also proud to say that our formula is dermatologist-tested, bleach-free, phosphate-free, phthalate-free, paraben-free, as well as vegan and cruelty-free! On top of that, the laundry sheets are certified as readily biodegradable by OECD 301B standards.


Why didn't my laundry sheets fully dissolve?

If you see a white residue after washing your clothes, here are some tips on how to avoid that:
-Make sure that your machine is not overloaded
-Tear your laundry sheet into smaller pieces
-Add those pieces directly to the detergent compartment if you have it. If not, for front loaders, put the sheet directly into the washer tub before adding your clothes. For top loaders, place the sheet on top of your clothes near where the water enters the washing machine.

Can I use my regular additives (fabric softener, bleach, etc.) with FlowEarth Laundry Sheets?

Absolutely! FlowEarth Laundry Sheets are a straightforward substitute for your traditional detergents. Feel free to include your usual additives, just like you did before switching to this fantastic new alternative. However, for an optimal clean, try using FlowEarth Laundry Sheets on their own and skip the extra plastic. ;)

Are FlowEarth Laundry Sheets vegan?

FlowEarth Laundry Sheets are vegan, containing no animal-derived ingredients, and neither we nor our ingredient suppliers conduct animal testing.

Will FlowEarth Laundry Sheets work for people with sensitive skin?

Our product is meticulously crafted for individuals with sensitive skin, and numerous customers have shared that it's the first detergent truly effective for them. However, given the uniqueness of each individual, if you have any skin allergies, it's advisable to consult with a professional. 


For added safety, we suggest conducting a spot test before incorporating it into your laundry, especially if your reactions tend to be severe. Keep in mind, FlowEarth offers a 100% satisfaction guarantee. If you ever need assistance, simply reach out to us at support@flowearth.co, and we'll be more than happy to help. Your satisfaction and well-being are our top priorities.

Is FlowEarth good to use on technical sports clothes that contain special synthetic moisture-wicking fabric?

FlowEarth is suitable for use on most synthetic fabrics since it lacks cationic surfactants or solvents. However, we advise consumers to adhere to the washing and detergent guidelines provided by each clothing manufacturer.

Can I use the FlowEarth Laundry Sheets for silk, wool, and delicates?

Remember to always check your clothes’ care labels first and foremost. Use FlowEarth Laundry Sheets as you would any other laundry detergent–they are suitable for all fabric types. Nonetheless, as with any new product, it's a good idea to conduct a small test to ensure compatibility.

How do I use my FlowEarth Laundry Sheets?

Our FlowEarth Laundry Sheets are incredibly versatile and can be used in various washing machines, including top loaders, front loaders, and all HE machines. You can even dissolve them in water for handwashing!


Top-loading machine with detergent compartment:

Simply tear your laundry sheets into smaller pieces and add them to the compartment where you usually pour your liquid detergent. When the water enters your machine, the sheet will dissolve, making its way into the drum, just like liquid detergent. It's that easy!


Top-loading machine without detergent compartment:

Place your laundry sheet on top of your clothes after adding them to the machine, making certain it lands where the water enters. This guarantees complete dissolution at the start of the load for effective cleaning. If you observe residue after the first load, tear the sheet into smaller pieces before placing it on top of your clothes.


Front-loading machine:

Simply tear your laundry sheets into smaller pieces and add them to the compartment where you usually pour your liquid detergent. As water enters your machine, it will dissolve the sheet and distribute it in your drum, just like liquid detergent. If you notice residue in the compartment for liquid detergent, you can take out the tray and place your laundry sheets in that space for your next load.


Can I use them in H.E. (high efficiency) washing machines?

FlowEarth Laundry Detergent Sheets are designed to perform efficiently in high-efficiency washing machines due to the absence of a concentrated sud formula.

Do FlowEarth Laundry Sheets expire?

Use FlowEarth within two years of buying it. This is much longer than the recommended shelf life of six to twelve months for most well-known liquid and powder detergents.

Are FlowEarth Laundry Sheets biodegradable?

FlowEarth Laundry Sheets are biodegradable and safe for septic and grey water.

Are FlowEarth Laundry Sheets safe for colors?

Yes! Swap out your traditional liquid and powder detergents with FlowEarth Laundry Sheets – they won't harm or fade your colored clothes since there’s no chlorine or bleach in the mix. For peace of mind, always check your clothing label and washing instructions to make sure FlowEarth Laundry Sheets are a perfect fit for your laundry routine.

Can I use FlowEarth Laundry Sheets on baby clothes and cloth diapers?

Yes! Rest assured, our formula is crafted with utmost care for extremely sensitive skin. It's not just for babies; we recommend it for everyone because we believe all detergents should be gentle on sensitive skin. Many moms are thrilled with the results, especially when using FlowEarth Laundry sheets for cloth diapers. Feel free to check out our reviews to hear more from our happy customers. Your peace of mind is our priority.

Can I use FlowEarth Laundry Sheets with Fire Retardant (FR) Clothing?

Absolutely! Rest assured, our FlowEarth Laundry Sheets are free from chlorine, liquid non-chlorine bleach, and enzymes, which are typically concerning when washing fire-retardant (FR) clothing safely. 


Using FlowEarth Laundry Sheets as a replacement for traditional detergents should be safe and won't cause damage to your fire-retardant clothing. However, as an extra measure, we recommend checking our ingredients against the label of your specific clothing item. Additionally, review the label and washing instructions to ensure that FlowEarth Laundry Sheets are a perfect match for your needs. Your safety and satisfaction are our priorities.

What is the pH level of FlowEarth Laundry Sheets?

Our FlowEarth Laundry Sheets have a pH level of 8.5 to 9.5.

FlowEarth Laundry Sheets vs. Traditional Detergents

FlowEarth Laundry Sheets vs. powdered laundry detergent – how are they different?

Discover the distinctions between powdered laundry detergent and our convenient FlowEarth Laundry Sheets.
  • With a subscription, enjoy the convenience of having your detergent delivered to your door whenever you need it. 
  • Our premeasured sheets eliminate the mess associated with measuring powdered detergent.
  • Not only are our packaging and envelopes biodegradable and eco-friendly, but they also take up minimal shelf space, offering space-saving advantages.
We recognize that everyone has unique laundry preferences, but we encourage you to experience the positive differences of our FlowEarth Laundry Sheets for yourself. Take advantage of our 100% satisfaction guarantee, ensuring there's no risk for you. Try FlowEarth and simplify your laundry routine today!

How does the cost compare to traditional liquid laundry detergent brands?

With our subscription, each load costs only 20 cents, making it comparable to or more budget-friendly than conventional brands. This price includes free shipping directly to your door. What makes it even better is the absence of plastic packaging and water waste. Did you know that liquid detergents can be up to 90% water?

 Additionally, we provide free carbon-neutral shipping. Opting for the subscription is hassle-free, as it is non-contractual and easy to cancel!

Is FlowEarth Laundry Sheets as effective as my current liquid or powder detergent?

Absolutely! Many of our customers consistently share that it not only matches but often surpasses the cleaning performance of traditional liquid or powder detergents. 


Feel free to explore our customer reviews for real testimonials about FlowEarth Laundry Sheets. Additionally, FlowEarth stands behind its product with a 100% satisfaction guarantee. If you ever have any concerns, just reach out to us at support@flowearth.co for assistance.

Can’t find the answer you need? Contact us at support@flowearth.co